Privacy Policy
Privicy Policy

Hallmark Claims Service (“we/us”) is committed to ensuring that your privacy is protected.

We aim to be as open and transparent as possible around the information we collect when you visit our website, including through the use of "cookies".

This policy explains what cookies are and how we use them. It also explains the different types of cookies we use, and how you can change or delete them.

We hope that this policy helps you understand, and feel more confident about, our use of cookies. If you have any further queries, please contact us at claimsservice@hallmarkclaims.co.uk.

For information on how your information is collected and used by us generally, please see our Privacy Policy.

How we use Cookies

Your privacy is important to us. We are striving to give you full and honest information about the cookies that we use on our site and give you the tools and knowledge to manage them. By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser (see below)). However, if you do not allow cookies on your computer then your browsing experience may be degraded.

What are Cookies?

Technologies on the Internet help us to deliver customised visitor experiences, such as cookies, which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user-friendly.

If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but certain site functions will not be available. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser program your computer uses (see our section below entitled "How to check cookies are enabled for PCs").

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our Cookies Policy

To make full use of the features on hallmarkclaimsservice.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from hallmarkclaimsservice.co.uk, or any other website, you can use your browser to do this.

Types of Cookies

Here's a list of the main cookies we use, and what we use them for. RA Creative is the company that hosts our website:

Cookie Name Purpose Expiry Hosted By
ASP.NET_SessionId

Lets the website keep track of your session At end of session www.hallmarkclaimsservice.co.uk
cookieStatus

Whether the cookie information box has been displayed to you 30 days from date www.hallmarkclaimsservice.co.uk
__atuvc

Lets our Share feature show more up to date information when you share a link 30 days from date www.hallmarkclaimsservice.co.uk
Acopendivids

Defines which content sections are automatically open inside special content areas At end of session www.hallmarkclaimsservice.co.uk
Acgroupswithpersist

Defines which content section groups should always stay open inside special content areas At end of session www.hallmarkclaimsservice.co.uk
__utma

Tracking for Google Analytics, keeps visit information so we can see how many visitors we have 30 days from date Google
__utmb

Tracking for Google Analytics, keeps page view timing information so we can see how long you spend on certain pages 30 days from date Google
__utmc

Tracking for Google Analytics, keeps page view timing information so we can see when a page is left At end of session Google
__utmz

Tracking for Google Analytics, keeps referrer information so we can see where you came from, i.e. Search Engine or external site link 30 days from date Google

3rd Party Cookies

When you visit hallmarkclaimsservice.co.uk you may notice some cookies that aren't related to us. If you go on to one of our web pages that contain embedded content, for example from YouTube, you may be sent cookies from these third party websites. We don't control the setting of these third party cookies, so we suggest you check the relevant third-party websites for more information about their cookies and how to manage them.

We advertise on 3rd party websites (which use their own cookies) to allow us to track traffic back to the source. Our advertising distribution network is called Double Click (owned by Google). Any of our banners that you see on the web are operated and distributed through the Google network. If you click or see these banners, a cookie will be set on your browser.

Our affiliate network is called Affiliate Window and we also use a review partner called Bazaarvoice (which assists in the management of our comments and reviews section at the bottom of all our product pages).

Hallmarkclaimsservice.co.uk 'share' tools

If you take the opportunity to share our content with friends through social networks such as Facebook and Twitter you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window, please note that we can't be responsible for the content of external websites).

Managing Cookies

If cookies aren't enabled on your computer, it will mean that your experience on our website will be limited.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome
Click on the 'Tools/Menu' button at the top right hand corner of your browser window and select Settings. Click on 'Show advanced settings...' link, locate the 'Privacy' section, and select the 'Content Settings' button. Now select 'Allow local data to be set'.

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0 and 10.0
Click on 'Tools' at the top of your browser window and select 'Internet Options', then click on the 'Privacy' tab. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

Mozilla Firefox 4.0+
Click on the Firefox menu (top left of the browser window) and select 'Options'. Then select the Privacy icon. Click on 'Cookies', then select 'allow sites to set cookies'.

Safari 5.0+
Click on the Cog icon at the top of your browser window and select the 'Preferences' option. Click on 'Security', check the option that says 'Block third-party and advertising cookies'. Click 'Save'.

How to check cookies are enabled for Macs

Safari on OSX
Click on 'Safari' at the top of your browser window and select the 'Preferences' option. Click on 'Security' then 'Accept cookies'. Select the 'Only from site you navigate to'.

Mozilla and Netscape on OSX
Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option. Scroll down until you see cookies under 'Privacy & Security'. Select 'Enable cookies for the originating web site only'.

Opera
Click on 'Menu' at the top of your browser window and select 'Settings'. Then select 'Preferences', select the 'Advanced' tab. Then select 'Accept cookies' option.

All other browsers
Please consult your documentation or online help files.

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