Customer journey process
Customer journey 


This section of the website is especially for policy holders who are making a claim for jewellery and watches.

We understand that when making a claim for jewellery it can be an emotional time. Your dedicated claim handler will be there to support you every step of the way and ensure you receive nothing short of a world class experience.



Your chosen insurer has appointed Hallmark to deal with the replacement or repair of your jewellery item(s).

The first part of our service is to gain a detailed description of your jewellery, collect any supporting documentation and then accurately value your item(s) for the purpose of replacement or repair. Hallmark can offer you a complete jewellery claims journey without the need to deal with any other service provider or jeweller.

We are a part of Aurum who are the largest prestige and luxury jewellers in the UK which includes the Watches of Switzerland, Mappin & Webb, Goldsmiths and boutique.Goldsmiths brands within its portfolio.

At Aurum we pride ourselves on our excellent product range and the unrivalled service that we provide across our brands, we believe in delivering nothing short of a world class experience every time.

Please select your claim type below, so that we can take you through your complete claim journey.

Your dedicated claim handler will be there to support you every step of the way.

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